Position: Customer Service Staff

Code: CUS

Candidates working in this position will be responsible for performing unlimited tasks listed below and other arising tasks (if any) as arranged by the manager.

– Receive the production plan from customers/sales to deploy to departments; Be responsible for the work results of the team and related professional departments;

– Guide customers on customs procedures, support the review of import-export documents and be responsible for the declaration results of the Customs procedure team;

– Play the role of connecting information, regulating the activities of departments in the company/local sub in performing services for customers according to the deadline requested by customers/according to the company’s regulations;

– Monitor the performance of the work of departments related to shipments; support departments to best perform the work being performed; request the management of related departments to improve the quality of implementation (if necessary);

– Take on the role of regular customer care, working with sales to ensure maximum satisfaction of customer service requirements;

– Notify shipping schedules, delivery/packing schedules and support information for customers according to the company’s regulations;

– Together with sales: check debit notes, track input and output; support accounting in debt collection when due;

– Together with sales and management: handle arising issues related to goods; services being performed for customers;

– Together with sales admin: work with agents/local subs, to quote prices for sales/customers when requested;

– Perform indoor sales (but not affecting the interests of other departments and with output) when there is an opportunity;

– Work with related departments in the company to ensure information is communicated consistently, goods are coordinated continuously.

– Carry out other professional requirements from the company’s management/customers.

 Job requirements:

– Candidates with 2 years of experience in the freight forwarding/logistics industry

– Good command of English and office software

– Ability to work independently and under high pressure;

– Honest, careful, enthusiastic, responsible for work

– Japanese is an advantage, with PREFERENTIAL income

 What we can offer: